At EasyCleanBoard, we aim to build lasting partnerships with home culinary enthusiasts and home cooks who select our solid wood cutting boards and kitchen prep blocks. We believe that buying high-quality kitchen goods online should be a supportive and straightforward experience. If a board does not match your kitchen needs or meet your expectations, we are ready to assist you. Our policies are designed to protect customer satisfaction while keeping terms clear, honest, and easy to understand. As a dedicated online retailer, we work hard to ensure that your return process is managed with care and completed without unnecessary delay.
Return Window & Eligibility
We provide a supportive timeframe for you to determine if your selection is correct for your kitchen. You can initiate a return within 30 business days from the date your package is delivered.
We understand that you may need to unpack your new cutting board, place it on your countertop, and examine its texture, weight, and layout. Therefore, we gladly welcome returns of items with light use, provided they are in a resale condition with their original packaging and components intact.
Please note that natural solid wood products naturally exhibit unique grain patterns, organic depth, and organic variations. Additionally, different ambient lighting or device screens may cause slight color variations. These are ordinary, natural characteristics of solid timber rather than defects. We do not use these natural wood characteristics as an excuse to complicate or deny your return. If you are not fully satisfied with the natural appearance, color variation, or size of your board, you are welcome to return it under our standard, hassle-free process.
For standard returns, we ask that you return the board in a clean condition, free of deep scars, food residue, or commercial wear that would prevent another home cook from enjoying the product.
How to Initiate a Return
To start a return, please contact our support team at info@easycleanboard.com. Before returning any item, you must first contact our customer service via email to obtain an RMA (Return Merchandise Authorization) number and the correct return facility address. Returning items without prior authorization may delay the processing time, so please ensure you contact us for proper return guidelines.
When you write to us, please include your official Order Number and a brief note explaining the reason for your return. Our representatives will respond within 1-2 business days to guide you through the return steps, issue your unique RMA number, and provide the specific designated returns processing address. To ensure your refund is processed swiftly without tracking complications, please always wait for our authorized return instructions before shipping the package.
Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return:
Material Defects, Shipping Damage, or Incorrect Shipments: If your cutting board arrives damaged, cracked, or with visible material defects, we assume full responsibility. In these cases, we are responsible for the return shipping fees and will cover all return shipping costs by sending you a prepaid shipping label via email.
Customer Remorse or Personal Preference: If you decide to return your item because you changed your mind, selected an incorrect size, or decided on a different wood type, the return shipping costs are the customer’s responsibility. You can choose your preferred carrier to mail the package back to our designated returns address, and we advise using a service with tracking capability to ensure delivery.
Restocking Fees
We believe in fair terms and transparent pricing. We do not charge restocking fees, return handling fees, or processing surcharges. There is a $0.00 restocking fee applied to all eligible returns. The amount credited to your original payment method will be the exact purchase price you paid for the product (minus any standard return shipping costs, if applicable in remorse cases).
Refund Process & Timeline
We aim to issue refunds as quickly as possible once the returns process is completed. Once your return is received at our authorized returns address, the package is opened, and the item is reviewed and processed within 1-3 business days.
Once your return is processed, our system automatically initiates a credit to your original credit card or payment method. The timing for the funds to reflect in your account depends entirely on your financial institution’s processing policies. Bank refund timelines typically require 5-10 business days for the credit to display on your statement. We will email you a refund confirmation containing transaction details as soon as our system processes the return, keeping you informed at every step.
Order Cancellations & Fraud Prevention
We offer an order cancellation window of 12 hours from the moment your transaction is completed. If you need to cancel your purchase, please email us within this timeframe, and we will stop processing immediately and issue a full refund. If your request is received after 12 hours, carrier logistics may have already started, and the order cannot be cancelled. In such cases, you can return the board once it is delivered by following our standard 30 business days return process.
To protect our community and maintain fair services for everyone, our returns policy includes standard fraud prevention measures. We reserve the right to withhold refunds in extreme cases involving deliberate product substitution, intentional damage, or return of products not purchased from EasyCleanBoard. These measures are designed solely to prevent malicious abuse, ensuring we can continue to offer a friendly, flexible, and supportive return process for honest customers.
Store Name: EasyCleanBoard
Email: info@easycleanboard.com
Phone: +1 (210) 701-5351
Address: 119 BARNES ALLEY, SAN ANTONIO, TX 78207, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST/CDT)
