Welcome to EasyCleanBoard. We are dedicated to providing clear assistance and dependable support for our selection of solid wood cutting boards and heavy-duty kitchen prep blocks. Whether you are a passionate home cook seeking advice on selecting the right wood species, a home culinary enthusiast with questions about product dimensions, or a customer requiring guidance on proper board maintenance, our support team is available to help. We believe that clear communication is essential for a satisfactory shopping experience, and we are prepared to address any inquiries you have regarding our catalog, shipping transit details, or billing procedures.
Our services focus entirely on retail distribution, and we source our products from trusted suppliers. We operate as an online retail store, ensuring that our resources are dedicated entirely to customer service, product care inquiries, and direct catalog management. This ensures that every inquiry receives thoughtful and individual attention from a retail perspective.
Streamlined Assistance & Order Identification
To help us resolve your questions efficiently, we ask that you provide specific details when contacting us. For all inquiries related to an existing purchase, including order updates, tracking details, or delivery confirmation, you must provide your official Order Number. Having your order details ready allows our support team to retrieve your transaction records and offer precise information without delay.
If your inquiry concerns a product that has not yet been purchased, please specify the exact product name, wood type (such as Acacia, Teak, or Walnut), and size options from our website. Providing these details helps us answer questions about wood density, grain patterns, and usage recommendations with accuracy, ensuring you select the most suitable prep surface for your kitchen.
Primary Communication Channels
You can connect with us through multiple professional communication channels. We offer direct support via email and telephone, as well as a physical mailing address for formal correspondence:
Email Support: You can write to us at info@easycleanboard.com. We monitor this address regularly and aim to provide a detailed response within 1-2 business days. This is the most reliable channel for order-specific issues, product care inquiries, and return requests, as it allows us to share links, care guides, and written instructions.
Telephone Support: You can reach our customer service desk by calling +1 (210) 701-5351. Telephone support is suitable for quick questions regarding store terms, basic shipping policies, or payment verification. If our representatives are assisting other callers, please leave a message with your name, phone number, and Order Number, and we will return your call as soon as possible.
Mailing Address: For official mail, business documentation, or inquiries that require postal delivery, our registered address is 119 BARNES ALLEY, SAN ANTONIO, TX 78207, USA. This address represents our administrative headquarters and is not configured as a physical retail shopping location or public showroom.
Business Hours & Availability
Our support representatives are available to assist you during our standard operating hours. Our regular office hours are Monday to Friday, 9:00 AM – 6:00 PM (CST/CDT).
Please note that our support office is closed on Saturdays, Sundays, and major Federal/public holidays in the United States. Inquiries received outside of these hours, including emails sent over the weekend, will be queued and processed in the order they were received starting on the next working day. For urgent matters, such as requesting a cancellation within our allowed 12-hour window, please send an email with the word “CANCELLATION” and your Order Number in the subject line. Please note that our daily order cutoff time is 3:00 PM, after which orders are processed on the following business day.
Returns & Exchanges Notice
If you need to return a cutting board or request an exchange, please review our Refund Policy for complete instructions. Before returning any item, you must first contact our customer service via email to obtain an RMA (Return Merchandise Authorization) number. Failure to request an RMA in advance may delay the processing of your return, so please be sure to reach out to us for the correct return instructions.
To ensure your return is processed, inspected, and refunded without delay, our team will provide you with the exact designated return processing center address alongside your unique RMA number. For items with material defects or damage sustained during shipping, please email us with clear photos showing the issue, and we will provide a prepaid return label to ensure we cover all return shipping costs.
Send Us a Message
In addition to direct email and phone support, you can submit an inquiry through our online contact form. To use this form, please visit the contact section on our website, fill out the required fields—including your full name, email address, phone number, and Order Number (if applicable)—and write a message detailing your request. Online form submissions are routed directly to our customer support queue and are processed within the same 1-2 business days response window as standard emails. We appreciate your patience as we work to provide thorough and helpful solutions to every customer inquiry.
Store Name: EasyCleanBoard
Email: info@easycleanboard.com
Phone: +1 (210) 701-5351
Address: 119 BARNES ALLEY, SAN ANTONIO, TX 78207, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST/CDT)
