At EasyCleanBoard, we respect the privacy of visitors who browse our website and purchase our solid wood products. This Privacy Policy explains what personal data we collect, how we use and protect it, and the rights you have regarding your information.
We protect your data using industry-standard technical measures, including 256-bit SSL encryption and payment gateway protocols that comply with PCI-DSS standards. We do not store complete credit card information on our local servers. Access to customer contact details is restricted to authorized personnel who require this information to fulfill orders and provide customer support.
Information We Collect
We collect specific types of personal data when you interact with our online store. This information is divided into two distinct categories:
1. Device Information
When you visit EasyCleanBoard.com, our servers automatically collect details about your device and browsing session. This information includes:
Web Browser Details: Your browser type, version, and language settings.
Network Coordinates: Your IP address, internet service provider, and general geographic region.
Browsing History: The pages or products you view, search terms you enter on our site, and referral sources.
Time Stamps: The date, time, and duration of your visit to our store.
2. Order Information
When you make a purchase or attempt to complete a transaction on our site, we collect the necessary personal coordinates to fulfill your order. This information includes:
Contact Details: Your full name, email address, and telephone number.
Delivery Coordinates: Your billing address and shipping address within the contiguous United States.
Payment Credentials: Your billing details, including credit card brand (Visa, MasterCard, American Express, or Discover) and the last four digits of your card number.
How We Use Your Information
We use the personal coordinates we collect to perform essential operational functions and provide standard retail services. Specifically, we use your data to:
Fulfill Purchases: Process payments, arrange shipment details via UPS, FedEx, or USPS, and send transaction receipts or shipping confirmation updates.
Provide Support: Address customer service inquiries, share wood care instructions, and manage return requests under our standard 30 business days return window.
Prevent Risk & Fraud: Review transactions for potential security risks, mismatching billing data, or fraudulent activity.
Optimize Store Performance: Analyze site traffic to improve our product display, catalog navigation, and customer experience.
Communicate Updates: Send tracking updates and order status alerts related to your transaction.
Sharing Your Personal Information & Zero-Sale Policy
We share your personal coordinates only with trusted third-party service providers that are essential for processing your transactions and delivering your purchases. Specifically, we share data with:
E-Commerce Platforms: To manage our online store catalog, shopping cart database, and customer support queues.
Payment Processors: To validate credit card details and secure transaction funds under PCI-certified networks.
Logistics Carriers: To share shipping addresses and phone numbers with UPS, FedEx, and USPS to complete physical deliveries.
We maintain a strict Zero-Sale Policy regarding customer data. EasyCleanBoard does not sell, lease, trade, rent, or disclose your personal information to third-party marketing companies, advertisers, or data brokers for any commercial purpose.
Payment Security & PCI-DSS
EasyCleanBoard secures all credit card transactions using strict compliance standards. All checkout connections are encrypted using 256-bit SSL (Secure Sockets Layer) technology to protect your credentials during transmission.
Our website and order database fully comply with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store, process, or retain complete credit card numbers, expiration dates, or security codes (CVV) on our local servers. All payment information is routed directly to secure, PCI-certified payment processing platforms. We only retain your billing address, contact details, and the last four digits of your credit card to manage order history, process returns, and handle refund inquiries.
Cookies & Behavioral Advertising
Our website uses “Cookies” to improve your browsing experience, remember your shopping cart items, and collect analytical data about site traffic. Cookies are small data files placed on your device’s storage. You can manage or disable cookies through your browser settings, though doing so may limit your access to specific shopping cart features.
We use behavioral analytics and advertising tools, such as Google Analytics, to understand how visitors interact with our catalog. We may display relevant online advertisements on search engines and social media networks based on your browsing history. You can opt out of targeted advertising by visiting Google Ads Settings at adssettings.google.com or the Network Advertising Initiative (NAI) Consumer Opt-Out page at optout.networkadvertising.org.
Your Rights & Legal Compliance
Depending on your residency, you possess specific legal rights regarding your personal coordinates under regional regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
Your legal rights include:
Right to Know: The right to request details about the specific categories and pieces of personal data we have collected about you.
Right to Access: The right to receive a portable, electronic copy of the personal data we hold in our active records.
Right to Delete: The right to request the complete deletion of your personal coordinates from our database.
Right to Correct: The right to correct inaccurate or outdated contact information in your customer profile.
To exercise any of these rights, please contact our support team at info@easycleanboard.com. We will verify your identity before processing your request and respond within the statutory timeframe (typically 30-45 calendar days).
Data Retention & Minors
We retain your personal coordinates, including transaction history and contact details, only as long as necessary to complete your order, manage standard 30 business days return schedules, resolve transaction disputes, and satisfy legal tax obligations in Texas. Once your information is no longer required for these retail and legal purposes, it is securely deleted or anonymized.
EasyCleanBoard does not target its services, wood cutting boards, or prep blocks to children. Our website is not intended for individuals under the age of 18. We do not knowingly collect, process, or retain personal data from minors under 18 years of age. If a parent or guardian becomes aware that a minor has provided us with personal information, please email us immediately, and we will delete the data from our records without delay.
Store Name: EasyCleanBoard
Email: info@easycleanboard.com
Phone: +1 (210) 701-5351
Address: 119 BARNES ALLEY, SAN ANTONIO, TX 78207, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST/CDT)
