Q: Where do you ship and what are the delivery costs?
A: We ship exclusively within the contiguous United States (lower 48 states). Shipping is free for orders of $70.00 and above, while orders below $70.00 incur a flat shipping fee of $10.00.
Q: What is your order cutoff time and delivery schedule?
A: Our daily order cutoff time is 3:00 PM (CST/CDT). Orders placed after this time will be processed the next business day.
Q: What are your processing and transit times?
A: Delivery timelines follow this standard formula: Order Processing Time (1-3 business days) + Transit Time (3-8 business days) = Total Estimated Delivery Time (4-11 business days).
Q: Do you ship to P.O. Boxes or military APO/FPO/DPO addresses?
A: We are currently unable to deliver to P.O. Boxes or APO/FPO/DPO military addresses due to standard carrier routing restrictions. We are actively working with our logistics partners to find viable routing and verification solutions to support our military customers in the future.
Returns & Refunds
Q: How long do I have to return a product?
A: You can return any wood cutting board or prep block within 30 business days from the date of delivery.
Q: How do I initiate a return?
A: To start a return, please contact our support team at info@easycleanboard.com. Before returning any item, you must first contact our customer service via email to obtain an RMA (Return Merchandise Authorization) number and the correct return facility address. Returning items without prior authorization may delay the processing time, so please ensure you contact us for proper return guidelines.
Q: Are there any restocking fees?
A: No, there are no restocking or return handling fees. EasyCleanBoard applies a $0.00 restocking fee to all eligible returns.
Q: Who covers the return shipping costs?
A: For verified product defects, shipping damage, or incorrect items, we are responsible for the return shipping fees and will cover all return shipping costs. For customer remorse returns or size exchange preferences, customers are responsible for covering their own return shipping costs.
Products & Quality
Q: Why does my cutting board show color variations under different light?
A: The actual color of our solid wood products may display slight differences under different ambient lighting or device screens. This is an ordinary, natural characteristic of wood rather than a defect, and it does not affect your standard 30 business days return window.
Q: Why does my wooden board have unique grain patterns or size variations?
A: Natural solid wood exhibits unique grain patterns and organic variations, and finishing processes can introduce a minor dimension tolerance of up to 0.5 inches. These natural characteristics are expected and do not prevent you from making a standard, hassle-free return if you are not fully satisfied.
Q: How should I clean and maintain my solid wood cutting board?
A: To prevent warping or cracking, always hand wash your wood board, never submerge it in water, and never place it in a dishwasher. Regularly applying food-grade mineral oil is highly recommended to protect the organic wood grain and maintain a flat prep surface.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major secure credit cards, specifically Visa, MasterCard, American Express, and Discover. All transactions are billed in US Dollars (USD).
Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your purchase by emailing us within our allowed cancellation window of 12 hours from the transaction time. Once this 12-hour window has passed, carrier processing has begun, and the order cannot be stopped.
Q: How secure is my billing information?
A: Your billing data is secure because we comply fully with PCI-DSS standards and encrypt all connections using 256-bit SSL technology. We do not store complete credit card numbers on our local servers.
Store Name: EasyCleanBoard
Email: info@easycleanboard.com
Phone: +1 (210) 701-5351
Address: 119 BARNES ALLEY, SAN ANTONIO, TX 78207, USA
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST/CDT)
